Cancellation policy

Subscription Cancellation Policy

Dear Phoebe offers monthly subscriptions with automatic renewal (every 1 month) on a pay-as-you-go basis. Below are the rights and options available to customers.

Subscription Management Customers can manage their subscription independently through the customer portal, with the following options:

• Cancel the subscription at any time
• Temporarily pause the subscription
• Resume a paused subscription
• Skip an upcoming scheduled order
• Update their shipping address
• Adjust the schedule for future deliveries

Cancellation Cancellation can be made at any time through the customer portal, with no penalties. The subscription will remain active until the end of the current paid period and will not automatically renew at the next cycle.

Refunds Upon cancellation, no refunds are issued for periods already charged. For specific requests, customers may contact our customer support team.

Changes to the Service Dear Phoebe reserves the right to modify subscription terms with adequate notice to active subscribers.